Need Help?

Did You Know that most of your queries can be answered with the convenience of not having to reach out to us ?
Visit our FAQs Page.



Get In Touch
Call us
CALL US
1800-889-9991
1800-419-8998

Lines open from 6am till midnight,
7days a week.
Mail us
WRITE TO US
Reach us
REACH US
AJIO, c/o Reliance Retail Limited
SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore – 560068
Partner with us
PARTNER WITH US
 
Top Queries
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Did you know that most of your queries can be answered from our FAQs page.


How do I return my product?
You can return a product at AJIO by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID.
Once the Return ID gets generated, please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.

From the time the Return ID is generated, we shall pick up the product and initiate a refund within 13 Business Days.
If we are picking up the product, we will do so within 6 Business Days.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
 
What should I do if I miss my delivery?
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day.
So, in case you’ve missed the order delivery-
First thing to do: Don’t Worry!
Second thing to do: Give us a call on 1800 8899 991 or write to us at customercare@ajio.com and we shall take care of it.
 
How much will I be refunded if I return a product and what is the mode of refund?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached!

The mode of refund depends on the mode of payment for the order.
MODE OF PAYMENT
MODE OF REFUND
Credit Card
Refund to Credit Card Account
Debit Card
Refund to Debit Card Account
Net-Banking
Refund to Bank Account
Existing Store-Credit
Refund as Store-Credit
Cash on Delivery
Refund as Store-Credit
JioMoney
Refund to JioMoney wallet
Store Credit + another mode
Refund as Store Credit + Refund as applicable
 
Can I Gift-Wrap a product for someone?
That's a nice thought! We can gift-wrap a product for you at Rs.35/- per order. To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online.
If you want to have each product packed separately, we recommend that you place an order for each product individually.
 
How can I track my order?
You can start tracking your order as soon as it has been shipped out (within one working day from the time you placed the order). All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!

Alternatively,
Is your order getting delivered by Bluedart? Click here to track your order.
Is your order getting delivered by Aramex? Click here to track your order.