It’s important that you feel right at home while shopping with us. Take a look at some questions you might have for us.

How can I get in touch with you?

Please follow these 5 simple steps to reach our contact options:

1. Login to your AJIO account

2. Select customer care from My Account

3. Select your order

4. Read through the FAQ related to the order

5. If your question is still unanswered, use the contact us page to reach our customer service team

Is my personal information secure? How can I edit my personal info?

Security is our top priority because it will allow you to continue buying amazing products without any worries. You can be an online fashionista, always stay close to people and much more. We understand that if your security is not safe, you will hold back. AJIO is 100% secure and gives you the convenience to change personal information under "My Account" option.

What is Store Credit?

It’s the easiest mode of payment we’ve got. If you’ve paid cash on delivery for your AJIO Order and then maybe returned a product, your refund is added as store credits. Next time, simply select the product you love and choose to pay via store credits. If you’ve had a never ending war with OTP while paying online, here is your ultimate solution. Easy and quick! You can view the Store credit Balance and transaction history under “My Account” section.

What is the value of Store Credit?

1 Store Credit = 1 INR

When will my Store Credit expire?

Like we would add a validity to your money. Store credit is valid for a lifetime, just like your relationship with AJIO.

I want to load some Store Credit into my account. How do I go about it?

Unfortunately, there isn’t a way to do that now in AJIO. You can try JioMoney, which is the best way to load money and make hassle free payments. If this is the first time you’ve heard of JioMoney, don’t be afraid to try something new, you never know how it may change your shopping experience.