We understand the possibilities of misfits, colour differences, damages, or defects. We want all our customers to make purchases with 100 percent satisfaction. So, if you feel that the purchase you made does not satisfy you, we can always arrange a return, followed by a refund for the same.

How do I return my product?

You can return a product at AJIO by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated,
Please pack the following into a sealed bag:

1. The returned product

2. The price-tags

3. A piece of paper with the Order ID and Return ID written on it if you are shipping it by yourself.

From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.

If we are picking up the product, we shall notify you with a promised pickup date.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.

What is your returns policy?

At AJIO, we have a very flexible returns policy which is absolutely customer friendly. Fashion & Lifestyle products: If you do not find the product satisfying, you can return it as long as the following conditions are met:

• It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)

• It should be unwashed. We don’t want you wasting any detergent! ☺

• The price tags, brand tags, shoe-box and all original packaging must be present

• The product must be returned within 15 days

• Any gifts received must also be returned along with the product

Does the returns policy change for any AJIO promotions?

At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. ☺

What are the returnable products at AJIO and under what conditions can they be returned?

What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?

Please don’t do that! We have a very flexible policy where you can get a Return ID generated by giving us a call.

To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

If I have paid shipping charges and return the order, will I be refunded the shipping charges?

“Roses are red violets are blue! If you return a product, we give the shipping charges back to you!”

If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis.

Are there specific conditions under which the product returns/replacements may be rejected?

To guarantee you the best service, we have a very convenient 15-day return policy from the time the product gets delivered to you.

Here are some conditions which might cause a return to get rejected: 

1. For Fashion & Lifestyle products, in case the 15 days return period has lapsed, the product cannot be returned to us.

2. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.

3. We also do not process a return for items that are classified as non-returnable. You can refer to the Non-Returnable policy for more details.

What are the non-returnable items at AJIO?

Fashion & Lifestyle products: Typically, we do not accept briefs/panties, lingerie sets, swimwear, socks and stockings.

To be certain if the product is non-returnable or not, you can refer to the disclaimer provided in the Returns tab provided on the Product Display Page.

Note: If you’ve received a non-returnable product in a damaged/defective condition, please reach out to our customer service team immediately to initiate a request for refund.

Do I have to return the whole order?

Not at all! You need not return the whole order.

When is the refund for my return provided?

You will be notified of an estimated Refund date as soon as your Return ID is generated.

However, once we pick up the product, we shall share a promised date of refund initiation with you.

I haven’t received my refund amount yet. Please help!

Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated.

Once initiated, it should reflect in your account based on your mode of payment.

My area is not serviceable for return, how do I return my order?

We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:

1. Within 15 days (for Fashion & Lifestyle products) from the date of delivery, please ensure that the Return ID is generated. We will request you to self- ship this item.

2. Please send us the following items in a sealed bag:

a. Product

b. Brand Labels and Tags

c. Price Tags/Shoe box

d. Return ID and Order ID written on a piece of paper

3. Please courier the item to our Returns Address mentioned in the email which you would have received at the time of creating Return.

4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!

5. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund.

Along with the amount you paid for the product, we will also refund an additional Rs.150/- to your Store Credit account. It’s our way of saying “Thanks for taking the trouble!”

How much will I be refunded if I return a product and what is the mode of refund?

We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached! 

The mode of refund depends on the mode of payment for the order. 

I paid for an AJIO order using JioMoney. If I return a product, where will I get my refund?

The amount paid for the product will be credited back to your JioMoney wallet.

Who do I contact if the Service Centre of the manufacturer is denying me service within the warranty period?

Keep calm and call us. We’ll be happy to sort out any warranty issues in a jiffy!