Ajio Wallet Communication

AJIO Wallet Terms & Conditions

AJIO Points FAQs

What are the different avenues to win AJIO points

There are multiple ways to win AJIO Points

When you register on AJIO you can get up to 500 AJIO points in your AJIO Wallet
When you play games like scratch card or Spin the Wheel on AJIO you can get AJIO points
You can also win AJIO points from special promotions run by AJIO time to time

2. What part of the order Value can the customer pay using AJIO Points?

These Points shall be applicable on all orders worth Rs. 2490 and above, which can be used to pay up to 25% of the order value at a time (up to Rs. 750.)

3. Can I pay part of my order using AJIO Wallet?

Yes. AJIO Wallet is just another Payment mode. You can use AJIO points to pay as mentioned in point 3

4. How long are these points valid?

These points are valid for 30 days from the time of receipt, post which these points will appear in expired state in the user’s ledger and they cannot be redeemed.

5. What happens when the user Cancels or Returns?

When the user cancels or returns the product, the points get re-credited to the user’s AJIO Wallet in active or expired state depending on the original expiry duration of the points while they were credited to the user’s account.

6. Where can I view My AJIO Wallet details?

You can view your AJIO Wallet under the My Accounts section.

7. I have a question regarding AJIO Wallet, whom do I reach out to

You can always reach out to AJIO customer care at https://www.ajio.com/selfcare if you have any questions regarding AJIO Points

AJIO POINTS BURN OFFER TERMS AND CONDITIONS

Please read these Terms and Conditions (“Terms”) before availing the AJIO Earn and Burn Offer (“Offer”), a promotional offer organized and administered by Reliance Retail Limited (“Reliance”) on www.ajio.com (“AJIO Website”) and on corresponding mobile application (“AJIO Mobile App”), collectively called (“Platform”), for the sale of specified products displayed on the Platform (“Specified Products”). The Customer on the Platform (“AJIO Customer”) agrees that, by availing this Offer, the AJIO Customer will be bound by these Terms and acknowledges that he shall satisfy all the eligibility requirements as provided herein below.

PERIOD:

The Offer will commence at [00:00:00 AM] on 9^th March 2022 (“Offer Start Date”), and continue until [23:59:59] on 20^th March 2022 (“Offer End Date”), or such other date on which the Offer is revoked by Reliance (“Offer Term”)

ELIGIBILITY:

This Offer is open to all individual legal residents of the Republic of India aged 18 or above on the Offer Start Date.
Each AJIO Customer should have a valid phone number and e-mail address.
Participation in this Offer is purely voluntary.

OFFER:

AJIO Customers can use 100% of the Points that are made active up to a period of 30 days (as per the distributing program’s AJIO Points policy.) At the end of the expiry period, the Points become inactive and can no longer be used.
These Points shall be applicable on all orders worth Rs. 2490 and above, which can be used to pay up to 25% of the order value at a time (up to Rs. 750.)

OTHER TERMS AND CONDITIONS:

All matters related hereto shall be final and binding and no correspondence will be entertained on this behalf by Reliance.
Participation in this Offer is purely voluntary.
The Offer is open only for AJIO Customers who have successfully placed an order on the Platform.
The Points can be redeemed only once during the Offer Term and is non-transferable, non-negotiable.
The Points cannot be exchanged for cash in part or full.
The Offer shall also be subject to additional terms and conditions as Reliance may notify from time to time.
Reliance reserves the right to disqualify any transaction or extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Offer or any part thereof including the eligibility criteria and other pertinent Terms and Conditions at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the AJIO Customer(s) without prior notice.
This Offer is for a limited period and can be withdrawn by Reliance at any point of time, including after it has been announced.
The Points cannot be combined with any other promotion offered by Reliance on the Platform.
Reliance shall not be responsible to reimburse, replace or refund the Points if AJIO Customer is unable to use the Points.
In cases of fraudulent/suspicious transactions or if there is any technical glitch, AJIO reserves the right to revoke the Offer and disqualify any AJIO Customer from getting the benefits of this Offer including cancelling an order that has been placed using the Points.
Reliance does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.
Reliance will not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss or loss of profits) expense or damage which is suffered or sustained in connection with this Offer including any loss incurred as a result of any delay and/or failure to perform any obligation to the AJIO Customers that is caused by:

i. technical problems of any kind which may limit or prevent any person's participation in this Offer;

ii. any loss or damage arising from or in connection with the allocation or enjoyment of Points;

iii. any other events beyond Reliance's control that may cause the promotion to be disrupted or corrupted or may lead to loss of, or damage to, the AJIO Customer.

Any questions, comments, or complaints in relation to this Offer will be entertained by Reliance only during the Term at https://www.ajio.com/selfcare.
AJIO Customer hereby agrees to indemnify and keep Reliance harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings that may be suffered by Reliance as a consequence of (i) violation of the Terms and Conditions by the AJIO Customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the AJIO Customers part.
AJIO Customer agrees that, these Terms shall be governed by and construed in accordance with the laws of India and courts at Mumbai, Maharashtra shall have exclusive jurisdiction to decide over any controversy arising out of the Offer.