TS MAR 26 TnC

Terms and Conditions for AJIO ALL STARS Top Shopper Program

Goa Stay Reward

Please read these Terms and Conditions (“Terms”) before entering the Reliance Top Shopper Program (“Program”) being organized by Reliance Retail Limited (“Reliance”) on www.AJIO.com (“AJIO Website”) and on corresponding mobile application (“AJIO Mobile App”), collectively called “Portal”.

This Program is being made available purely on a “best effort” basis. All customers purchasing specified AJIO categories of products (“Specified Products”) on the Portal (“AJIO Customer”/ “You” / “Your”) agree that their participation in this Program is completely voluntary and by participating in this Program, he/she will be bound by these Program Terms and acknowledges to satisfy all Program related eligibility requirements as mentioned herein. By participating in this Program, You are deemed to have accepted these Program Terms.

These Program Terms are in addition to the Portal Terms of Use and/or the Privacy Policy, as may be applicable. To the extent the Portal Terms of Use and/or the Privacy Policy are inconsistent with these Program Terms, these Program Terms will prevail with respect to this Program only.

PROGRAM PERIOD:

This Program is valid from 09^th MAR till 15^th MARCH 2026 (“Program Period”). Purchases made within this Program Period and meeting the eligibility criteria below will qualify.

ELIGIBLE PURCHASE:

Any purchase of Specified Products made by AJIO Customers on the Portal during the Program Period which are successfully delivered and are not cancelled, returned, exchanged or rejected will be considered as an Eligible Purchase. Purchases before or after the Program Period will not be considered as Eligible Purchases under this Program.

ELIGIBILITY:

This Program is open to all AJIO Customers who are individual legal residents of the Republic of India and aged 18 or above on the Program Start Date. Each AJIO Customer shall be a registered user on the Portal and should have a valid phone number and e-mail address.
Only customers with the highest net purchase value for the day will qualify for the Reward. The Reward is sponsored by EaseMyTrip.
For determining the highest purchase value, calculation shall be based on the net invoice value of Eligible Purchase after applying all discounts but before applicable taxes and levies. Payments made using AJIO wallet credits, coupons, or similar benefits shall be treated as part of the discount and not included in the calculation.
Eligible categories: All except gold & silver category.
Offer redeemable by the invoice holder only. One companion permitted.
One voucher per invoice/household; not combinable with other offers.
One top customer for each day from 09^th to 15th MAR will be determined based on the eligibility criteria set out above, following the completion of the applicable product return window period.
Only purchases that remain valid and non-returned after the return window will be considered for eligibility.
The EMT team will directly contact the selected customers regarding their qualification for the trip.

TERMS OF REWARD:

Customers meeting the eligibility criteria will receive a complimentary STAY in Goa for two (2), sponsored and fulfilled solely by EaseMyTrip through their travel portal.

The Reward includes:

Duration: 3N/4D
Hotels: 3 or 4 stars (subject to availability)
Breakfast: Included
Can be claimed till 31st July 2026

Excludes:

Anything not mentioned under inclusions
Winner has to pay 31.2% gift tax as per government norms
Blackout dates/long weekends are not included
Flights

The Reward has no cash value, is non-transferable, and cannot be exchanged or resold.

FULFILMENT & RESPONSIBILITY:

Reliance Retail Limited (“Reliance”) is only the promoter of this Program and has no role in the operation, management, or fulfillment of the Reward. All responsibility for bookings, travel services, service quality, safety, cancellations, and dispute resolution rests solely with EMT and/or its appointed travel partner. Reliance shall not, under any circumstances, be liable for any claims, losses, damages, compensation, costs, or expenses, including under the Consumer Protection Act, 2019, arising from the Reward or its fulfilment.

BOOKING & VALIDITY:

Bookings must be made at least 15 days before travel.
Black-out dates: All Indian long weekends, major festivals (e.g., Dussehra, Diwali, Christmas–New Year, Independence Day weekend, Holi), public holidays, and hotel high-demand event periods.
All bookings subject to availability; if base inventory unavailable, customer may change dates/hotel or pay the difference.

EXCLUSIONS (Payable by Customer):

Meals beyond breakfast, tips, laundry, minibar, room service, and other personal expenses.
Early check-in/late check-out, extra beds, child/adult supplements.
GST/levies on upgrades/add-ons.
Flights/ travel expenses not included.

The Reward is strictly limited to the inclusions mentioned herein. All other expenses including but not limited to meals beyond breakfast, personal incidentals, additional travel, insurance, and statutory taxes/levies shall be borne solely by the customer. Customers are advised to obtain travel insurance at their own cost.

CHANGES, CANCELLATIONS & NO-SHOWS:

Once confirmed, bookings are non-refundable and non-exchangeable. Any changes or cancellations are governed solely by the travel partner’s and airline/hotel policies, with additional costs payable by the customer. No-shows void the Reward.

LIABILITY & DISPUTES:

All disputes or service-related issues in relation to flights, hotels, or travel inclusions shall be addressed directly with CKC or its appointed travel partner. Reliance shall not be held liable for any claims, damages, or losses arising from availing the Reward.

Customer Queries/Complaints can be directed to customercare@ckcjewellers.com or +91 9686191869

REWARD AVAILABILITY / WINNER SELECTION:

All customers meeting the eligibility criteria shall qualify for the Reward, subject to inventory availability. In case the number of eligible customers exceeds the Reward inventory, Rewards shall be allocated on a first-come-first-serve basis based on the date and time of purchase during the Program Period.

GENERAL TERMS:

Reliance reserves the right to modify, alter, or withdraw this Program at its sole discretion without prior notice.

These Terms are governed by the laws of India and subject to the exclusive jurisdiction of Bengaluru courts. Notwithstanding the foregoing, this shall not limit the statutory rights of any customer to file a complaint under the Consumer Protection Act, 2019 before the jurisdictional consumer forum.

By participating, the customer confirms acceptance of these Terms and Conditions.