Terms and Conditions for Reliance Ajio Assured Gifts Program

Please read these Terms and Conditions (“Terms”) carefully before participating in the Reliance Assured Gifts Program (“Program”), organized by Reliance Retail Limited (“Reliance”) on www.AJIO.com (“AJIO Website”) and the corresponding mobile application (“AJIO Mobile App”), collectively referred to as the “Portal”. 

This Program is being made available purely on a “best effort” basis. All customers purchasing specified AJIO categories of products (“Specified Products”) on the Portal (“AJIO Customer”/ “You” / “Your”) agrees that their participation in this Program is completely voluntary and by participating in this Program, he/ she will be bound by these Program Terms and he/she acknowledges to satisfy all the Program related eligibility requirements as mentioned herein below. By participating in this Program, You are deemed to have accepted these Program Terms.             

These Program Terms are in addition to the Portal Terms of Use and/or the Privacy Policy, as may be applicable, to which You agree by using the Portal. To the extent the Portal Terms of Use and/or the Privacy Policy are inconsistent with these Program Terms, these Program Terms will prevail with respect to this Program only.            

SPECIFIC TERMS AND CONDITIONS:  

ELIGIBILITY:         

1) This Program is open to all individual legal residents of the Republic of India aged 18 or above on the Program Start Date.         

2) Each AJIO Customer shall be a registered user on the Portal and shall have a valid phone number and e-mail address.          

3) For participating in this Program for the month of Sep’25, the AJIO Customer must have successfully placed an order with a Minimum Order Value above Rs. 1/-.   

                     Program Duration and Timelines  

1. Purchases made by AJIO customers during the specified timelines will be considered for the purpose of this Program.    

 
             a. Timeline (i)

ASSURED GIFT – Reward Plan:      

REWARDS for Timeline (i):           

1. AJIO Customers who place orders with a Minimum Order Value as specified below during the Program Period shall be eligible for rewards :

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

3) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value equal to or above Rs.2500 (two thousand five hundred) shall be eligible to receive one ‘Buy2-Get2 Free’ Foxtale Skincare Voucher 

4) Both the Foxtale Skincare vouchers will be issued as immediate rewards and will be auto-shared with the customer via email in the form of a Voucher code (within 24hrs upon Order confirmation). 

5) The Validity of Foxtale Skincare vouchers will be from the date of voucher issuance till 01^st October, 2025 23:59hrs 

6) Customers can redeem the Foxtale Skincare voucher by visiting the Foxtale mobile application or website.  

1. a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount. 
2. b) Add 4 eligible products, apply B2G2 coupon at checkout and receive 50% off the cart value. 

7) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of Foxtale Skincare. 

8)Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward. 

 b. Timeline (ii)

ASSURED GIFT – Reward Plan:      

Any purchases made before or after the Program Period will not be considered while deciding the winners of this Program.     

REWARDS for Timeline (ii):                 

1. AJIO Customers who place orders with a Minimum Order Value as specified below during the Program Period shall be eligible for rewards :

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one thousand) shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

3) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value equal to or above Rs.2500 (two thousand five hundred) shall be eligible to receive one ‘Buy2-Get2 Free’ Foxtale Skincare Voucher 

4) Both the Foxtale Skincare vouchers will be issued as immediate rewards and will be auto-shared with the customer via email in the form of a Voucher code (within 24hrs upon Order confirmation). 

5) The Validity of Foxtale Skincare vouchers will be from the date of voucher issuance till 01^st October, 2025 23:59hrs 

6) Customers can redeem the Foxtale Skincare voucher by visiting the Foxtale mobile application or website.  

a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount. 

b) Add 4 eligible products, apply B2G2 coupon at checkout and receive 50% off the cart value. 

7) AJIO Customers who have placed orders with a Net Order Value equal to and above Rs.1 (One) shall be eligible to get product(s) worth upto Rs. 2999 (as a delayed reward) 

8) AJIO Customers who have placed orders with a Net Order Value equal to and above Rs.2500 (two thousand five hundred) shall be eligible to get product(s) worth upto Rs. 5,999 (as a delayed reward) 

9) AJIO Customers who have placed orders with a Net Order Value equal to and above Rs.20,000 (twenty thousand) shall be eligible to get product(s) worth upto Rs. 10,999 (as a delayed reward) 

10) Communication with respect to dispatch of your Delayed Reward vouchers in each of the Purchase bracket shall be done via email / SMS from 21st October, 2025 onwards 

11) Customer should be able to meet the net order value criteria to become eligible for the delayed rewards in all the brackets, which is calculated post any cancellations or exchanges or returns, provided however, such cancellation or return shall be done within a max.of 10 days from the date of delivery (“Purchase Return Window”).    

12) For the purpose of this Program Terms, Net Order Value (NOV) shall be calculated based on the gross purchase value minus/less any cancellations or returns in relation thereof.            

13) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward and a maximum of one (1) type of Delayed Reward per purchase bracket, during the sale period(s).  

14) Multiple eligible transactions will not result in multiple vouchers of any type of reward in any purchase bracket 

15) Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward. 

GENERAL TERMS AND CONDITIONS:  

1)All matters related to this program (including interpretation of these Terms by Reliance) shall be final and binding.           

2)The Program is open only for AJIO Customers who have successfully placed an order on the Portal either prepaid or cash on delivery mode and upon the AJIO Customer making the relevant payments.           

3)Reliance reserves the right to disqualify any transaction or extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Program or any part thereof including the eligibility criteria and other pertinent terms and conditions at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the AJIO Customer(s) without prior notice.            

4)This Program is for a limited period, as mentioned above and can be withdrawn by Reliance at any point of time, including after it has been announced.           

5)The Reward cannot be exchanged for cash or other merchandise in part or full.           

6)The Program cannot be combined with any other promotion offered by Reliance on the Portal.           

7)In cases of fraudulent/suspicious transactions or if there is any technical glitch, Reliance reserves the right to revoke the Reward and disqualify any AJIO Customer from getting the benefits of this Program.           

8)Reliance does not assume any liability whatsoever arising out of the Reward. Particularly, Reliance will not be liable for, any specific voucher related issues, or similar claims made by the AJIO Customers and the same shall be directed to Foxtale team. 

9)In no event will Reliance or its affiliates, directors, employees or agents be liable to You or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages of any kind whether based in contract, tort or otherwise, arising from or are in connection with: (a) Your participation in this Program and Your use of the Rewards under this Program even if You have been advised of the possibility of such damages; or (b) technical problems of any kind which may limit or prevent any person's participation in this Program; or (c) the allocation or enjoyment of Reward; or (d) any other events beyond control of Reliance that may cause the Program to be disrupted or corrupted or may lead to loss of, or damage to, any participant of this Program.          

10)Reliance does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.           

11)Reliance will not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss or loss of profits) expense or damage which is suffered or sustained in connection with this Program including any loss incurred as a result of any delay and/or failure to perform any obligation to the AJIO Customers that is caused by:           

12)technical problems of any kind which may limit or prevent any person's participation in this Program;           

13)any loss or damage arising from or in connection with the allocation or enjoyment of Reward;           

14)any other events beyond Reliance's control that may cause the promotion to be disrupted or corrupted or may lead to loss of, or damage to, the AJIO Customer.           

  15)Any general queries regarding the Program can be raised to Reliance – Ajio customer care via     https://www.ajio.com/selfcare on or before 01st October 2025. Reliance shall not be responsible to address any customer complaints in relation to this Program after the expiry of the above-mentioned timeline.            

16) Any specific complaints / queries regarding the Foxtale Skincare Voucher, should be raised directly with the Foxtale Skincare team via Customer Care / Whatsapp Number: +91- 86578 67184 or via email: info@foxtale.in on or before 01st October 2025. For detailed Terms and Conditions: https://foxtale.in/pages/terms-of-service  

17) AJIO Customer hereby also agrees to indemnify and keep Reliance harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings that may be suffered by Reliance as a consequence of (i) violation of the Terms by the AJIO Customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the AJIO Customers part.           

18)AJIO Customer agrees that, the Terms in this Assured Gift program document shall be governed by and construed in accordance with the laws of India and courts at Mumbai, Maharashtra shall have exclusive jurisdiction to decide over any controversy arising out of the Program.            

19)Failure by Reliance to enforce any of these Program Terms in any instance shall not be deemed to be a waiver of any rights or remedies available to Reliance under the applicable laws and shall not give rise to any claim by any person. All rights not expressly granted herein are hereby reserved by Reliance.          

20)This Program and all accompanying materials in relation to this Program are copyright of Reliance. All rights reserved.          

21)This Program Terms are an electronic record issued under the Information Technology Act, 2000 and the rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. These Program Terms are legally binding agreement between You and Reliance.