Terms and Conditions for Reliance Ajio Assured Gifts Program

Please read these Terms and Conditions (“Terms”) carefully before participating in the Reliance Assured Gifts Program (“Program”), organized by Reliance Retail Limited (“Reliance”) on www.AJIO.com (“AJIO Website”) and the corresponding mobile application (“AJIO Mobile App”), collectively referred to as the “Portal”. 

This Program is being made available purely on a “best effort” basis. All customers purchasing specified AJIO categories of products (“Specified Products”) on the Portal (“AJIO Customer”/ “You” / “Your”)agrees that their participation in this Program is completely voluntary and by participating in this Program, he/ she will be bound by these Program Terms and he/she acknowledges to satisfy all the Program related eligibility requirements as mentioned herein below. By participating in this Program, You are deemed to have accepted these Program Terms.

These Program Terms are in addition to the Portal Terms of Use and/or the Privacy Policy, as may be applicable, to which You agree by using the Portal. To the extent the Portal Terms of Use and/or the Privacy Policy are inconsistent with these Program Terms, these Program Terms will prevail with respect to this Program only.

SPECIFIC TERMS AND CONDITIONS:

ELIGIBILITY:

1) This Program is open to all individual legal residents of the Republic of India aged 18 or above on the Program Start Date.

2) Each AJIO Customer shall be a registered user on the Portal and shall have a valid phone number and e-mail address.

3) For participating in this Program for the month, the AJIO Customer must have successfully placed an order with a Minimum Order Value above Rs. 1/-.

 
Program Duration and Timelines

• Purchases made by AJIO customers during the specified timelines and purchase brackets will be considered for the purpose of this Program.

Timeline (i):

ASSURED GIFT – Reward Plan:

REWARDS:

• AJIO Customers who place orders with a Minimum Order Value as specified below during the above shown Program Period shall be eligible for rewards :

1) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive one Flat 20% Off ClayCo Skincare Voucher

3) Allof these vouchers will be issued as immediate rewards and will be auto-shared with the customer via email in the form of a Voucher code (within 24hrs upon Order confirmation).

4) Customers can redeem the Foxtale Skincare voucher by visiting the Foxtale mobile application or website.  

1. a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount plus Free Exfoliating Body Scrub worth Rs.249
2. b) The Validity of FLAT Rs. 400 off Foxtale Skincare vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

5) Customers can redeem the Clayco skincare voucher by visiting the Clayco.in website

1. a) ClayCo. is a premium skincare range crafted with global beauty rituals
2. b) Customer can redeem FLAT 20% off on Clayco products plus receive Free Mini Moisturizer worth Rs. 399, by applying the Clayco 20% off coupon
   c) Clayco Skincare offer is valid for all users
   d) There is No minimum spend to avail this offer
   e) This offer is applicable on all ClayCo products.
   f) Free Shipping is available on all the prepaid orders.
   g) This offer cannot be combined with other offers.
   h) Users cannot change or refund purchases made with this voucher
   i) If a user returns a purchase made with this voucher, the refund value will not include the voucher value
   j) The voucher code is valid once per user
   k) Voucher valid only on Clayco website
   l) The Offer cannot be exchanged for monetary value

6) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of Foxtale Skincare, Clayco or Ajio.

7)Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward.

Timeline (ii):

ASSURED GIFT – Reward Plan:

REWARDS:

• AJIO Customers who place orders with a Minimum Order Value as specified below during the above shown Program Period shall be eligible for rewards :

1) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall be eligible to receive one Rs. 200 off Foxtale Skincare Voucher 

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive one Flat 20% Off ClayCo Skincare Voucher

3) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Durex Performance Capsules (Shilajit) @ Flat Rs. 399 voucher

4) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.2500 (one) and above, shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

5) All of these vouchers will be issued as immediate rewards and will be auto-shared with the customer via email in the form of a Voucher code (within 24hrs upon Order confirmation).

6) Customers can redeem the Foxtale Skincare vouchers by visiting the Foxtale mobile application or website.  

1. a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount plus Free Exfoliating Body Scrub worth Rs.249
2. b) Add products worth Rs. 499 or more, apply your FLAT Rs. 200 off coupon at checkout and receive an instant Rs. 200 discount
3. b) The Validity of FLAT Rs. 400 off and FLAT Rs. 200 off Foxtale Skincare vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

7) Customers can redeem the Clayco skincare voucher by visiting the Clayco.in website

1. a) ClayCo. is a premium skincare range crafted with global beauty rituals
2. b) Customer can redeem FLAT 20% off on Clayco products plus receive Free Mini Moisturizer worth Rs. 399, by applying the Clayco 20% off coupon
   c) Clayco Skincare offer is valid for all users
   d) There is No minimum spend to avail this offer
   e) This offer is applicable on all ClayCo products.
   f) Free Shipping is available on all the prepaid orders.
   g) This offer cannot be combined with other offers.
   h) Users cannot change or refund purchases made with this voucher
   i) If a user returns a purchase made with this voucher, the refund value will not include the voucher value
   j) The voucher code is valid once per user
   k) Voucher valid only on Clayco website
   l) The Offer cannot be exchanged for monetary value

8) Customers can redeem the Durex Performance Capsules (Shilajit) voucher by visiting the Durex website.  

1. a) Add the capsule product worth Rs.561 to Cart, apply your coupon and receive and get the capsules @ FLAT Rs.399
2. b) The Validity of Durex vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

9) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of Foxtale Skincare, Clayco or Durex.

10)Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward.

Timeline (iii):

ASSURED GIFT – Reward Plan:

REWARDS:

• AJIO Customers who place orders with a Minimum Order Value as specified below during the above shown Program Period shall be eligible for rewards :

1) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive one Flat 20% Off ClayCo Skincare Voucher

3) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Durex Performance Capsules (Shilajit) @ Flat Rs. 399 voucher

4) All of these vouchers will be issued as immediate rewards and will be auto-shared with the customer via email in the form of a Voucher code (within 24hrs upon Order confirmation).

5) Customers can redeem the Foxtale Skincare vouchers by visiting the Foxtale mobile application or website.  

1. a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount plus Free Exfoliating Body Scrub worth Rs.249
2. b) The Validity of FLAT Rs. 400 off Foxtale Skincare vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

6) Customers can redeem the Clayco skincare voucher by visiting the Clayco.in website

1. a) ClayCo. is a premium skincare range crafted with global beauty rituals
2. b) Customer can redeem FLAT 20% off on Clayco products plus receive Free Mini Moisturizer worth Rs. 399, by applying the Clayco 20% off coupon
   c) Clayco Skincare offer is valid for all users
   d) There is No minimum spend to avail this offer
   e) This offer is applicable on all ClayCo products.
   f) Free Shipping is available on all the prepaid orders.
   g) This offer cannot be combined with other offers.
   h) Users cannot change or refund purchases made with this voucher
   i) If a user returns a purchase made with this voucher, the refund value will not include the voucher value
   j) The voucher code is valid once per user
   k) Voucher valid only on Clayco website
   l) The Offer cannot be exchanged for monetary value

7) Customers can redeem the Durex Performance Capsules (Shilajit) voucher by visiting the Durex website.  

1. a) Add the capsule product worth Rs.561 to Cart, apply your coupon and receive and get the capsules @ FLAT Rs.399
2. b) The Validity of Durex vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

8) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of Foxtale Skincare, Clayco or Durex.

10)Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward.

Timeline (iv):

ASSURED GIFT – Reward Plan:

REWARDS:

• AJIO Customers who place orders with a Minimum Order Value as specified below during the above shown Program Period shall be eligible for rewards :

1) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive one Flat 20% Off ClayCo Skincare Voucher

3) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Durex Performance Capsules (Shilajit) @ Flat Rs. 399 voucher

4) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Astrotalk Flat 100% cashback voucher

5) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Clovia innerwear 300 off discount voucher

6) All of these vouchers will be issued as immediate rewards and will be auto-shared with the customer via email in the form of a Voucher code (within 24hrs upon Order confirmation).

7) Customers can redeem the Foxtale Skincare vouchers by visiting the Foxtale mobile application or website.  

1. a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount
2. b) The Validity of FLAT Rs. 400 off Foxtale Skincare vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

8) Customers can redeem the Clayco skincare voucher by visiting the Clayco.in website

1. a) ClayCo. is a premium skincare range crafted with global beauty rituals
2. b) Customer can redeem FLAT 20% off on Clayco products plus receive Free Mini Moisturizer worth Rs. 399, by applying the Clayco 20% off coupon
   c) Clayco Skincare offer is valid for all users
   d) There is No minimum spend to avail this offer
   e) This offer is applicable on all ClayCo products.
   f) Free Shipping is available on all the prepaid orders.
   g) This offer cannot be combined with other offers.
   h) Users cannot change or refund purchases made with this voucher
   i) If a user returns a purchase made with this voucher, the refund value will not include the voucher value
   j) The voucher code is valid once per user
   k) Voucher valid only on Clayco website
   l) The Offer cannot be exchanged for monetary value

9) Customers can redeem the Durex Performance Capsules (Shilajit) voucher by visiting the Durex website.  

1. a) Add the capsule product worth Rs.561 to Cart, apply your coupon and receive and get the capsules @ FLAT Rs.399
2. b) The Validity of Durex vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

10) Customers can redeem the Astrotalk voucher by visiting the Astrotalk site or mobile app.  

1. a) Add the required amount to Wallet . In the payment page, apply coupon code and get 100% cashback, upto Rs. ₹300 in your wallet post recharge.
2. b) The Validity of Durex vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

11) Customers can redeem the Clovia innerwear voucher by visiting the Clovia website  

1. a) Add products worth ₹1199 from the list to your bag. Apply coupon code. Products will be available at discounts of up to ₹300
2. b) The Validity of Durex vouchers will be from the date of voucher issuance till 15th December, 2025 23:59hrs

12) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of Foxtale Skincare, Clayco or Durex.

10)Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward.

Timeline (v):

ASSURED GIFT – Reward Plan:

REWARDS:

• AJIO Customers who place orders with a Minimum Order Value as specified below during the above shown Program Period shall be eligible for rewards :

1) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive one Flat 20% Off ClayCo Skincare Voucher

3) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Durex Performance Capsules (Shilajit) @ Flat Rs. 399 voucher

4) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Astrotalk Flat 100% cashback voucher

5) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Clovia innerwear 300 off discount voucher

5) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Clovia innerwear 300 off discount voucher

6) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Bombay Shaving Company-2 Perfurmes @ Rs. 699discount voucher

7) Customers can redeem the Foxtale Skincare vouchers by visiting the Foxtale mobile application or website.  

1. a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount
2. b) The Validity of FLAT Rs. 400 off Foxtale Skincare vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

8) Customers can redeem the Clayco skincare voucher by visiting the Clayco.in website

1. a) ClayCo. is a premium skincare range crafted with global beauty rituals
2. b) Customer can redeem FLAT 20% off on Clayco products plus receive Free Mini Moisturizer worth Rs. 399, by applying the Clayco 20% off coupon
   c) Clayco Skincare offer is valid for all users
   d) There is No minimum spend to avail this offer
   e) This offer is applicable on all ClayCo products.
   f) Free Shipping is available on all the prepaid orders.
   g) This offer cannot be combined with other offers.
   h) Users cannot change or refund purchases made with this voucher
   i) If a user returns a purchase made with this voucher, the refund value will not include the voucher value
   j) The voucher code is valid once per user
   k) Voucher valid only on Clayco website
   l) The Offer cannot be exchanged for monetary value
3. m) Validity of the Foxtale vouchers will be till 30th November, 2025 23:59hrs

9) Customers can redeem the Durex Performance Capsules (Shilajit) voucher by visiting the Durex website.  

1. a) Add the capsule product worth Rs.561 to Cart, apply your coupon and receive and get the capsules @ FLAT Rs.399
2. b) The Validity of Durex vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

10) Customers can redeem the Astrotalk voucher by visiting the Astrotalk site or mobile app.  

1. a) Add the required amount to Wallet . In the payment page, apply coupon code and get 100% cashback, upto Rs. ₹300 in your wallet post recharge.
2. b) The Validity of Astrotalk vouchers will be from the date of voucher issuance till 30th November, 2025 23:59hrs

11) Customers can redeem the Clovia innerwear voucher by visiting the Clovia website  

1. a) Add products worth ₹1199 from the list to your bag. Apply coupon code. Products will be available at discounts of up to ₹300
2. b) The Validity of Clovia vouchers will be from the date of voucher issuance till 15th December, 2025 23:59hrs

12) Customers can redeem the Bombay Shaving Company-2 Perfumes @ Rs. 699 voucher by visiting the Bombay Shaving Company website  

1. a) Add 2 perfume products from the list to your bag. Apply coupon code. Products will be available at Rs. 699.
2. b) The Validity of BSC vouchers will be from the date of voucher issuance till 30th December, 2025 23:59hrs

13) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of Foxtale Skincare, Clayco, Durex, Astrotalk, Clovia or Bombay Shaving Company.

14)Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward.

Timeline (v):

ASSURED GIFT – Reward Plan:

REWARDS:

• AJIO Customers who place orders with a Minimum Order Value as specified below during the above shown Program Period shall be eligible for rewards :

1) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall be eligible to receive one Rs. 400 off Foxtale Skincare Voucher 

2) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive one Flat 25% Off ClayCo Skincare Voucher

3) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Durex Performance Capsules (Shilajit) @ Flat Rs. 399 voucher

4) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Astrotalk Flat 100% cashback voucher

5) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Clovia innerwear 300 off discount voucher

6) AJIO Customers who have placed orders in Ajio App/Website with a Minimum Order Value of Rs.1 (one) shall also be eligible to receive Bombay Shaving Company-2 Perfurmes @ Rs. 699discount voucher

7) Customers can redeem the Foxtale Skincare vouchers by visiting the Foxtale mobile application or website.  

1. a) Add products worth Rs. 999 or more, apply your FLAT Rs. 400 off coupon at checkout and receive an instant Rs. 400 discount
2. b) The Validity of FLAT Rs. 400 off Foxtale Skincare vouchers will be from the date of voucher issuance till 31st December, 2025 23:59hrs

8) Customers can redeem the Clayco skincare voucher by visiting the Clayco.in website

1. a) ClayCo. is a premium skincare range crafted with global beauty rituals
2. b) Customer can redeem FLAT 25% off on Clayco products plus receive Free Mini Moisturizer worth Rs. 399, by applying the Clayco 25% off coupon
   c) Clayco Skincare offer is valid for all users
   d) There is No minimum spend to avail this offer
   e) This offer is applicable on all ClayCo products.
   f) Free Shipping is available on all the prepaid orders.
   g) This offer cannot be combined with other offers.
   h) Users cannot change or refund purchases made with this voucher
   i) If a user returns a purchase made with this voucher, the refund value will not include the voucher value
   j) The voucher code is valid once per user
   k) Voucher valid only on Clayco website
   l) The Offer cannot be exchanged for monetary value
3. m) The Validity of Clayco Skincare vouchers will be from the date of voucher issuance till 31st December, 2025 23:59hrs

9) Customers can redeem the Durex Performance Capsules (Shilajit) voucher by visiting the Durex website.  

1. a) Add the capsule product worth Rs.561 to Cart, apply your coupon and receive and get the capsules @ FLAT Rs.399
2. b) The Validity of Durex vouchers will be from the date of voucher issuance till 31st December, 2025 23:59hrs

10) Customers can redeem the Astrotalk voucher by visiting the Astrotalk site or mobile app.  

1. a) Add the required amount to Wallet . In the payment page, apply coupon code and get 100% cashback, upto Rs. ₹300 in your wallet post recharge.
2. b) The Validity of Astrotalk vouchers will be from the date of voucher issuance till 31st December, 2025 23:59hrs

11) Customers can redeem the Clovia innerwear voucher by visiting the Clovia website  

1. a) Add products worth ₹1199 from the list to your bag. Apply coupon code. Products will be available at discounts of up to ₹300
2. b) The Validity of Clovia vouchers will be from the date of voucher issuance till 15th December, 2025 23:59hrs

12) Customers can redeem the Bombay Shaving Company-2 Perfumes @ Rs. 699 voucher by visiting the Bombay Shaving Company website  

1. a) Add 2 perfume products from the list to your bag. Apply coupon code. Products will be available at Rs. 699.
2. b) The Validity of BSC vouchers will be from the date of voucher issuance till 31st December, 2025 23:59hrs

12) Each eligible customer is entitled to receive only a maximum of one (1) type of Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of Foxtale Skincare, Clayco, Durex, Astrotalk, Clovia or Bombay Shaving Company.

10)Reliance shall not be held responsible in case an Eligible Customer is non-responsive to communications from Reliance and thereby fails to redeem the reward.

GENERAL TERMSAND CONDITIONS:

1)All matters related to this program (including interpretation of these Terms by Reliance) shall be final and binding.

2)The Program is open only for AJIO Customers who have successfully placed an order on the Portal either prepaid or cash on delivery mode and upon the AJIO Customer making the relevant payments.

3)Reliance reserves the right to disqualify any transaction or extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Program or any part thereof including the eligibility criteria and other pertinent terms and conditions at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the AJIO Customer(s) without prior notice.

4)This Program is for a limited period, as mentioned above and can be withdrawn by Reliance at any point of time, including after it has been announced.

5)The Reward cannot be exchanged for cash or other merchandise in part or full.

6)The Program cannot be combined with any other promotion offered by Reliance on the Portal.

7)In cases of fraudulent/suspicious transactions or if there is any technical glitch, Reliance reserves the right to revoke the Reward and disqualify any AJIO Customer from getting the benefits of this Program.

8)Reliance does not assume any liability whatsoever arising out of the Reward that’s not from Ajio platform. Ie.,Reliance will not be liable for, any 3rd party specific voucher related issues, or similar claims made by the AJIO Customers and the same shall be directed to Foxtale, Clayco, Durex, Astrotalk, Clovia and Bombay Shaving Company for their respective vouchers.

9)In no event will Reliance or its affiliates, directors, employees or agents be liable to You or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages of any kind whether based in contract, tort or otherwise, arising from or are in connection with: (a) Your participation in this Program and Your use of the Rewards under this Program even if You have been advised of the possibility of such damages; or (b) technical problems of any kind which may limit or prevent any person's participation in this Program; or (c) the allocation or enjoyment of Reward; or (d) any other events beyond control of Reliance that may cause the Program to be disrupted or corrupted or may lead to loss of, or damage to, any participant of this Program.

10)Reliance does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.

11)Reliance will not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss or loss of profits) expense or damage which is suffered or sustained in connection with this Program including any loss incurred as a result of any delay and/or failure to perform any obligation to the AJIO Customers that is caused by:

12)technical problems of any kind which may limit or prevent any person's participation in this Program;

13)any loss or damage arising from or in connection with the allocation or enjoyment of Reward;

14)any other events beyond Reliance's control that may cause the promotion to be disrupted or corrupted or may lead to loss of, or damage to, the AJIO Customer.

15)Any general queries regarding the Program can be raised to Reliance – Ajio customer care via     https://www.ajio.com/selfcare on or before 30th November 2025. Reliance shall not be responsible to address any customer complaints in relation to this Program after the expiry of the above-mentioned timeline.

16) Any specific complaints / queries regarding the Foxtale Skincare Voucher, should be raised directly with the Foxtale Skincare team via +91- 86578 67184 or via email: info@foxtale.in on or before 30th November 2025. For detailed Terms and Conditions: https://foxtale.in/pages/terms-of-service

17) Any specific complaints / queries regarding the Clayco Skincare Voucher, should be raised directly with the Clayco team via email: help@clayco.in on or before 30th November 2025. For detailed Terms and Conditions: https://clayco.in/pages/terms-and-conditions

18) Any specific complaints / queries regarding the Durex Voucher, should be raised directly with the Durex team via email: hello@durexindiawos.com or @ 01414931562 on or before 30th November 2025. For detailed Terms and Conditions: https://www.durexindia.com/pages/terms-and-conditions

19) Any specific complaints / queries regarding the Astrotalk Voucher, should be raised directly with the Astrotalk team via email: support@astrotalk.com on or before 30th November 2025. For detailed Terms and Conditions: https://astrotalk.com/terms-and-conditions

20) Any specific complaints / queries regarding the Clovia innerwear Voucher, should be raised directly with the clovia team via email:  care@clovia.com or 0120-484-2200 | +91-92113-02878 on or before 30th November 2025. For detailed Terms and conditions: https://www.clovia.com/termsconditions/

21) Any specific complaints / queries regarding the Bombay Shaving Company Voucher, should be raised directly with the BSC team via email:  care@bombayshavingcompany.com or 7303488233on or before 30th November 2025. For detailed Terms and conditions: https://www.clovia.com/termsconditions/

22) AJIO Customer hereby also agrees to indemnify and keep Reliance harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings that may be suffered by Reliance as a consequence of (i) violation of the Terms by the AJIO Customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the AJIO Customers part.

23)AJIO Customer agrees that, the Terms in this Assured Gift program document shall be governed by and construed in accordance with the laws of India and courts at Mumbai, Maharashtra shall have exclusive jurisdiction to decide over any controversy arising out of the Program.

24) Failure by Reliance to enforce any of these Program Terms in any instance shall not be deemed to be a waiver of any rights or remedies available to Reliance under the applicable laws and shall not give rise to any claim by any person. All rights not expressly granted herein are hereby reserved by Reliance.

25) This Program and all accompanying materials in relation to this Program are copyright of Reliance. All rights reserved.

26) This Program Terms are an electronic record issued under the Information Technology Act, 2000 and the rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. These Program Terms are legally binding agreement between You and Reliance.