Terms and Conditions for Reliance Ajio Assured Gifts Program

Please read these Terms and Conditions (“Terms”) carefully before participating in the Reliance Assured Gifts Program (“Program”), organized by Reliance Retail Limited (“Reliance”) on www.AJIO.com (“AJIO Website”) and the corresponding mobile application (“AJIO Mobile App”), collectively referred to as the “Portal”.

This Program is being made available purely on a “best effort” basis. All customers purchasing specified AJIO categories of products (“Specified Products”) on the Portal (“AJIO Customer”/ “You” / “Your”) agrees that their participation in this Program is completely voluntary and by participating in this Program, he/ she will be bound by these Program Terms and he/she acknowledges to satisfy all the Program related eligibility requirements as mentioned herein below. By participating in this Program, You are deemed to have accepted these Program Terms.            

These Program Terms are in addition to the Portal Terms of Use and/or the Privacy Policy, as may be applicable, to which You agree by using the Portal. To the extent the Portal Terms of Use and/or the Privacy Policy are inconsistent with these Program Terms, these Program Terms will prevail with respect to this Program only.           

SPECIFIC TERMS AND CONDITIONS:

Program Duration and Timelines

1. Purchases made by AJIO customers during the specified timelines will be considered for the purpose of this Program.

ASSURED GIFT – Reward Plan:    

Any purchases made before or after the Program Period will not be considered while deciding the winners of this Program.    

ELIGIBILITY:

1) This Program is open to all individual legal residents of the Republic of India aged 18 or above on the Program Start Date.

2) Each AJIO Customer shall be a registered user on the Portal and shall have a valid phone number and e-mail address.

3) For participating in this Program, the AJIO Customer must have successfully placed an order with a Minimum Order Value above Rs. 1/-.

REWARDS:

1) AJIO Customers who have placed orders with a Minimum Order Value as stated below during the Program Period ( “Eligible Customer”) shall be eligible for rewards :  

2) AJIO Customers who have placed orders with a Minimum Order Value equal to or above Rs.1 (one) shall be eligible to receive one My11Circle game voucher & one Foxtale Skincare Voucher

3) Both the My11Circle & Foxtale vouchers will be an immediate reward that will be auto-shared to customer in the form of a Voucher code via email (within 24hrs upon Order confirmation).   

4) The Validity of My11Circle voucher will be from your date of purchase till 01st August, 2025 23:59hrs

5) The Validity of Foxtale Skincare voucher will be from your date of purchase till 31^st July, 2025 23:59hrs

6) Customers can redeem the My11Circle voucher by visiting the My11Circle mobile application or website. Upon making a first-time deposit of ₹1,000 or more, the customer will be eligible to receive 10,000 in Bonus Cash, which can be used to participate in fantasy games on the My11Circle platform.

7) Customers can redeem the Foxtale Skincare voucher by visiting the Foxtale mobile application or website. Upon making a purchase of products worth 999/-, the customer will be eligible to receive 400/- discount.

8) My11Circle voucher can be redeemed only by first time users of My11Circle site/App

9) Each eligible customer is entitled to receive only a maximum of one (1) Immediate Reward during the sale term. Multiple eligible transactions will not result in multiple vouchers of My11Circle/Foxtale Skincare.

10)Reliance cannot be held responsible in case the Eligible Customer is non-responsive to communication from Reliance and thereby failing to redeem the Reward.

11) Bonus Cash of My11Circle is promotional in nature, non-withdrawable, and can only be used to participate in fantasy games on the My11Circle platform, subject to their terms.

GENERAL TERMS AND CONDITIONS:

1)All matters related to this program (including interpretation of these Terms by Reliance) shall be final and binding.

2)The Program is open only for AJIO Customers who have successfully placed an order on the Portal either prepaid or cash on delivery mode and upon the AJIO Customer making the relevant payments.  

3)Reliance reserves the right to disqualify any transaction or extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Program or any part thereof including the eligibility criteria and other pertinent terms and conditions at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the AJIO Customer(s) without prior notice.

4)This Program is for a limited period, as mentioned above and can be withdrawn by Reliance at any point of time, including after it has been announced.

5)The Reward cannot be exchanged for cash or other merchandise in part or full.

6)The Program cannot be combined with any other promotion offered by Reliance on the Portal.

7)In cases of fraudulent/suspicious transactions or if there is any technical glitch, Reliance reserves the right to revoke the Reward and disqualify any AJIO Customer from getting the benefits of this Program.

8)Reliance does not assume any liability whatsoever arising out of the Reward. Particularly, Reliance will not be liable for, any voucher/fantasy game related issues, or similar claims made by the AJIO Customers and the same shall be directed to My11Circle team.

9)In no event will Reliance or its affiliates, directors, employees or agents be liable to You or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages of any kind whether based in contract, tort or otherwise, arising from or are in connection with: (a) Your participation in this Program and Your use of the Rewards under this Program even if You have been advised of the possibility of such damages; or (b) technical problems of any kind which may limit or prevent any person's participation in this Program; or (c) the allocation or enjoyment of Reward; or (d) any other events beyond control of Reliance that may cause the Program to be disrupted or corrupted or may lead to loss of, or damage to, any participant of this Program.

10)Reliance does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.

11)Reliance will not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss or loss of profits) expense or damage which is suffered or sustained in connection with this Program including any loss incurred as a result of any delay and/or failure to perform any obligation to the AJIO Customers that is caused by:

12)technical problems of any kind which may limit or prevent any person's participation in this Program;

13)any loss or damage arising from or in connection with the allocation or enjoyment of Reward;

14)any other events beyond Reliance's control that may cause the promotion to be disrupted or corrupted or may lead to loss of, or damage to, the AJIO Customer.          

15)Any general queries regarding the Program can be raised to Reliance – Ajio customer care via https://www.ajio.com/selfcare on or before 01st August 2025. Reliance shall not be responsible to address any customer complaints in relation to this Program after the expiry of the above-mentioned timeline.           

16)Any specific complaints / queries regarding the My11Circle Voucher, the fantasy game/contest related details should be raised directly with the My11Circle team via support@My11Circle.com on or before 01st August 2025. For detailed Terms and Conditions governing the use of the My11Circle platform, please refer to:- https://www.my11circle.com/terms-of-service.html

17) Any specific complaints / queries regarding the Foxtale Skincare Voucher, should be raised directly with the Foxtale Skincare team via Customer Care / Whatsapp Number: +91- 86578 67184 or via email: info@foxtale.in on or before 01st August 2025. For detailed Terms and Conditions: https://foxtale.in/pages/terms-of-service

18) AJIO Customer hereby also agrees to indemnify and keep Reliance harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings that may be suffered by Reliance as a consequence of (i) violation of the Terms by the AJIO Customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the AJIO Customers part.          

18)AJIO Customer agrees that, the Terms in this Assured Gift program document shall be governed by and construed in accordance with the laws of India and courts at Mumbai, Maharashtra shall have exclusive jurisdiction to decide over any controversy arising out of the Program.           

19)Failure by Reliance to enforce any of these Program Terms in any instance shall not be deemed to be a waiver of any rights or remedies available to Reliance under the applicable laws and shall not give rise to any claim by any person. All rights not expressly granted herein are hereby reserved by Reliance.         

20)This Program and all accompanying materials in relation to this Program are copyright of Reliance. All rights reserved.         

21)This Program Terms are an electronic record issued under the Information Technology Act, 2000 and the rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. These Program Terms are legally binding agreement between You and Reliance.